Contact information

Contact Information

Last updated: October 2026

We’re a small independent shop, and we’re always happy to help. Whether you have a question about an order, a product or a return, just get in touch.

Email
info@biscuitsandwalks.com

Response Time
We reply to every email personally, usually within 1 to 2 business days. Messages sent on weekends or holidays are answered the next business day.

For Faster Help, Please Include

• Your order number
• The email address used for your order
• Photos, if your item arrived damaged or incorrect

Order Questions
For questions about shipping, tracking or changes to your order, see our Shipping Policy. For returns and refunds, see our Return & Refund Policy. Please email us before sending anything back.

Business Information
Biscuits & Walks
Edgar van Baveghemstraat, 8700 Tielt, BE
Website: biscuitsandwalks.com