Shipping policy
Shipping Policy
Last updated: October 2026
Thank you for shopping with Biscuits & Walks. Here’s everything you need to know about how your order gets to you.
Order Processing
Orders are processed within 1 to 3 business days after payment is confirmed. Once your order has been processed, we’ll send you a confirmation email. Orders placed on weekends or holidays are processed the next business day.
Delivery Time
Most orders arrive within 5 to 20 business days after you place your order, depending on your location and the product. This includes processing and transit time. Some items may be shipped separately, so you may receive multiple packages for one order, each with its own tracking number.
Please note that delivery times are estimates, not guarantees. Delays can happen due to carriers, customs, weather or busy seasons such as the holidays.
Shipping Costs
We offer free shipping on all orders to the United States. The price you see at checkout is the price you pay, with no hidden fees.
Tracking Your Order
When your order ships, we’ll email you a tracking number and a link to follow your package. Tracking information can take 2 to 5 days to update after it’s been issued, especially for international shipments. If your tracking hasn’t updated after a week, please contact us.
Where We Ship
We currently ship to the United States. We’ll let you know if we expand to other countries.
Shipping Address
Please check that your shipping address is complete and correct before placing your order. We’re not responsible for orders delivered to an incorrect address entered at checkout. If you need to change your address, contact us as soon as possible at info@biscuitsandwalks.com. We can only change it if the order has not yet shipped.
Customs, Duties and Taxes
All import duties and customs fees are included and paid by us, so there are no surprise charges when your package arrives. You won’t be asked to pay anything extra on delivery.
Delayed, Lost or Damaged Packages
- Delayed: If your order hasn’t arrived after 20 business days, email us and we’ll investigate right away.
- Lost: If your package is confirmed lost, we’ll send you a replacement or a full refund.
- Damaged: If your order arrives damaged, contact us within 14 days of delivery with photos. See our Return & Refund Policy for details.
Questions?
We’re a small independent shop and we’re happy to help. Contact us at info@biscuitsandwalks.com.